Refund policy

Faz Clean's — Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a refund, your item must be in the same condition that you received it — unused and in its original packaging — and you must provide your order number and proof of purchase.

How to start a request

To start a refund request, contact us at merchants.rnr@gmail.com with your order number and a description of the issue. We may ask for photographs of the item and its packaging to evaluate your request.

In many cases, we do not require you to ship the product back to us. If your request is approved, we may issue your refund directly without requiring a return, at our sole discretion. In other cases we may require the item to be returned before a refund is issued; if so, we will provide instructions at that time. Return shipping costs are the responsibility of the customer. Items sent back to us without first contacting us and receiving instructions will not be accepted or refunded.

Cancellations

Orders may be cancelled within 24 hours of placement. After 24 hours, your order may have already entered processing with our fulfillment partner and can no longer be cancelled.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be refunded, including gift cards, sale items, personal care goods, and custom or personalized products. We also do not accept returns for perishable goods or hazardous materials. Please get in touch if you have questions about your specific item.

Refunds

We will notify you once we have reviewed your request and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at merchants.rnr@gmail.com.

For any refund questions, contact us at merchants.rnr@gmail.com.